• Before Dispatch:

  Orders may be canceled within 24 hours of placement provided they have not yet been processed for shipment. To request a cancellation, please contact our customer support team at support@toga.com with your order details.

• After Dispatch:

  Once an order has been shipped, it cannot be canceled. Customers may initiate a return following the guidelines outlined below.

• Right to Cancel:

  TOGA reserves the right to cancel orders for reasons including but not limited to product unavailability, errors in pricing or product information, suspected fraudulent activity, or regulatory restrictions. In such cases, customers will be notified promptly, and any payments received will be fully refunded.

• Eligibility:

  Returns are accepted within 7 days of delivery. Products must be:

1. Unused and in original condition.
2. Returned with all original packaging, tags, and accompanying materials.
3. Accompanied by the original purchase invoice.
• Exclusions:

  Returns are not accepted for:

1. Products damaged due to misuse, improper care, or accidents.
2. Customized or personalized items.
3. Items purchased from third-party retailers (please contact the original retailer for assistance).
• Return Process:

  To initiate a return:

1. Contact us at support@toga.com within 7 days of delivery with your order number and reason for return.
2. Our team will provide you with return instructions and a shipping address.
3. Securely pack the item(s) and ship them to the provided address. Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Once received, returned items will be inspected to verify eligibility.
• Information Sharing & Disclosure

  To initiate a return:

1. Contact us at support@toga.com within 7 days of delivery with your order number and reason for return.
2. Our team will provide you with return instructions and a shipping address.
3. Securely pack the item(s) and ship them to the provided address. Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Once received, returned items will be inspected to verify eligibility.

• Timeline:

  Approved refunds will be processed within 30 business days of receiving the returned product(s).

• Method:

  Refunds will be issued to the original payment method used for the purchase.

• Non-Refundable Charges:

  Shipping fees (if any) and handling charges are non-refundable unless the return is due to a defect or shipping error on our part.

• Rejected Returns:

  If the returned item fails inspection (e.g., signs of use, missing components), the return will be rejected, and the item will be shipped back to the customer at their expense.

• If you receive a damaged or defective product, please notify us within 48 hours of delivery.

• Provide detailed photographs of the product and packaging for review.

• Upon validation, we will arrange for a replacement or issue a full refund at no extra cost.

• Eligibility:

  Exchanges are accepted within 7 days of delivery for products that are:

1. Unused and in their original condition.
2. Returned with all original packaging, tags, and accompanying materials.
3. Accompanied by the original purchase invoice.
• Exclusions:

  Returns are not accepted for :

1. Products damaged due to misuse, improper care, or accidents.
2. Customized or personalized items.
3. Items purchased from third-party retailers (please contact the original retailer for assistance).
• Exchange Process:
1. Contact us at support@toga.com within 7 days of receiving your order, specifying the reason for the exchange and the desired replacement item.
2. Our team will guide you through the exchange process and provide the return shipping address.
3. Securely pack the item(s) and ship them to the provided address. Customers are responsible for the cost of return shipping unless the exchange is due to a defective or incorrect item.
4. Once the returned item passes inspection, we will process the exchange and dispatch the replacement product.
• Product Availability:

Exchange requests are subject to product availability. If the requested item is unavailable, you may opt for a refund or select an alternative product of equal value.

• Shipping Costs:

Outbound shipping for the replacement item will be covered by TOGA if the exchange is due to an error on our part (e.g., defective or incorrect product). Otherwise, shipping charges will apply.

Your satisfaction is our priority. Thank you for choosing TOGA for your luxury travel essentials.

For any questions regarding returns, cancellations, or refunds, feel free to reach out to our customer support team:
TOGA International Pvt. Ltd.
402, 4th Floor, Ackruti Star Building,
Central Road, MIDC, Andheri (East), Mumbai – 400093
Email: support@toga.com

Your satisfaction is our priority. Thank you for choosing TOGA for your luxury travel essentials.